This English version is a reference translation provided for convenience. The Japanese version is the governing text; in the event of any discrepancy, the Japanese version prevails.

Account and Data Deletion

This page explains, for the smartphone app “Diverie” (the “App”) provided by Pinelet (the “Operator”), how to delete your account, what data is deleted, and what data remains after deletion and for how long.

1. How to Delete Your Account

You can delete your account from the App at any time.

Open the App, tap the menu (≡) at the top right of “Profile”, then tap “Settings” → “Delete Account”.
For the photos and videos you posted, choose either “Keep photos and videos for your dive buddies” or “Delete all photos and videos too”, then tap “Delete Account”. You cannot proceed until you choose one. The differences between the two are described in Sections 2 and 3.
Review the confirmation message and tap “Delete”.
On the final confirmation, tap “Delete Permanently”.

Deletion takes effect immediately and cannot be undone.

If you cannot open the App

If you cannot delete your account from the App (for example, because you have uninstalled it or cannot sign in), please email support@diverie.com from the email address registered to your account and ask us to delete the account. After confirming that the sender address matches the email address registered to the account, the Operator will delete the account and reply to let you know. If you cannot send from your registered email address (for example, if you signed in with Apple and chose to hide your email address), please include your user ID in the App, and we will explain how to verify your identity. When your account is deleted this way, all photos and videos you posted are also deleted.

2. Data That Is Deleted

When you delete your account, the following data is deleted:

The App’s sign-in information (your email address and the App’s records used for Sign in with Apple / Google)
Your profile (display name, user ID, and profile picture. Your display name is kept as a name in the tours you were in, as described in Section 3)
Photos and videos you posted (including those posted to tours created by other users, along with derived files such as thumbnails and any stored original video files). However, if you choose “Keep photos and videos for your dive buddies”, those that are not private are kept as described in Section 3 (even then, stored original video files are deleted)
Your logs (dive records and the marine life you recorded)
Tags on photos and videos (including those you posted) indicating that you appear in them
Your tour memberships (you are removed from the tours’ members. Your display name at the time of deletion is kept as a name in the tours you were in, as described in Section 3)
Links between your account and people added by name to a tour’s members (the links are removed. The names themselves are kept as data of the members who entered them, as described in Section 3)
Cover images you uploaded from the tour creation or editing screen for tours you created (the tours themselves are kept for other members, as described in Section 3. A cover chosen from a tour’s photos and videos is treated as data of the person who posted that photo or video, and is deleted as described above if you posted it)
Your Umitomo connections (you are also removed from the other person’s Umitomo list) and the Umitomo requests you sent or received
Your notes in “Marine life” and the “Wishlist” and “Loved” marks
The agencies on your My Page, and the course, classroom session, and practical session notes you wrote (including notes for each dive and “Skills practiced”)
Block settings (both users you blocked and users who blocked you. If you choose “Keep photos and videos for your dive buddies”, the settings of users who blocked you are kept as described in Section 3)
Your in-app notifications (both those you received and those sent to other users because of your actions), your notification settings, and the device identifiers registered as destinations for push notifications
The record of your paid plan (Plus) status
Your inquiry conversations (messages you sent, the content of requests to add or correct dive site or marine life information and the photos attached to them, and the Operator’s replies), and the record of consent to the use of AI for inquiries

However, observation records created from the marine life tags on photos and videos you posted and from the marine life you recorded are kept as described in Section 3, in a form that does not include information identifying the person who took or recorded them.

Please note that the Operator cannot delete photos or videos that other users have saved to their own devices. The App’s connection shown in your Apple ID or Google Account settings can be removed from those settings.

3. Data That Remains After Deletion and Retention Periods

Data kept for other tour members

Tours you created (including their names and descriptions) and dive records you created (including those in other users’ tours; date, dive site, weather, water temperature, etc.): kept without an expiry date so that other tour members can continue to use them, with the creator shown as “退会したユーザー” (Japanese for “deleted user”).
Your display name at the time of deletion in the tours you were in: kept as a name only in each tour’s member list, as a record of someone who dove together (it is not linked to any account and has no photos, videos, or logs). In tours where a person added by name was linked to your account, that name is kept instead of your display name. Other members of the tour can edit or remove these names, and they are kept without an expiry date until they are removed or the tour is deleted.
You as a participant and buddy-group member of the dives you were in: kept as a record of someone who dove together, replaced with the name kept in that tour as described above (it is not linked to any account). If there is no name to keep (for example, your display name was only spaces), you are removed from the participants, and a buddy group left with only one person is dissolved. Other members of the tour can remove the name from the participants or change the groups, and it is kept without an expiry date until the name is removed or the dive or tour is deleted. Records of buddy groups you changed are kept, showing “退会したユーザー” (Japanese for “deleted user”) as the person who changed them.
You as a buddy in other users’ logs: kept as a record of someone who dove together, replaced with the name kept in that tour as described above (it is not linked to any account). If there is no name to keep (for example, your display name was only spaces, or you had already left that tour before deleting your account), you are removed from the buddies of that log. The person who wrote the log can edit or remove the name, and it is kept without an expiry date until it is removed or the log is deleted (if the name is removed from the tour, only the name remains in that log).
Names of people you added to a tour’s members by name: kept without an expiry date as a record of someone who dove together, until they are removed or the tour is deleted (you are shown as “退会したユーザー” (Japanese for “deleted user”) as the person who added them).
Practical session notes other users wrote about you (such as overall assessments; only the person who wrote them can see them, and they are not visible to you or other members): kept as the writer’s records, with you shown as “退会したユーザー” (Japanese for “deleted user”), without an expiry date until the writer deletes them or the practical session’s tour is deleted.
Names of dive points you registered, and alternative names, readings, and English names you added to existing dive points: kept without an expiry date as names that other users can also choose at the same dive site.
Dive site and marine life information based on your requests: dive site and marine life information added or corrected based on requests is kept without an expiry date as data of the Service (it does not include information about the person who made the request).
Your account’s internal ID number and registration date: kept without an expiry date, separated from your email address and profile, so that the data above stays consistent.

Data kept if you choose “Keep photos and videos for your dive buddies”

Photos and videos you posted (excluding private ones; the display versions and derived files such as thumbnails), and the marine life tags and tags of people appearing in them (excluding tags indicating that you appear): kept as a record of the people you dived with, shown as posted by “退会したユーザー” (Japanese for “deleted user”). Their visibility stays as it was at the time of deletion. However, because Umitomo connections are deleted when you delete your account, photos and videos whose visibility is “Tour members & umitomo” (visible to members of that tour and to your Umitomo) will no longer be visible to your former Umitomo (members of that tour and people you tagged can still see them). Private photos and videos, and original video files stored separately from the display versions, are deleted. A cover chosen from a tour’s photos and videos is kept along with that photo or video. Kept photos and videos are retained without an expiry date until you request their deletion or the tour or dive record they were posted to is deleted.
Block settings of users who blocked you: kept while kept photos and videos remain, so that the people who blocked you cannot see them (they can unblock you), and deleted no later than the day after all of them have been deleted.
A hash of your email address: a value made by converting the email address registered to your account, mixed with a value known only to the Operator, into a form that cannot be turned back into the address (a hash), kept together with its link to the kept photos and videos. The email address itself is not kept. It is used to verify your identity when you request deletion of the kept photos and videos, and to carry the kept photos and videos over if you register with the App again using the same email address. It is kept while kept photos and videos remain, and is deleted no later than the day after all of them have been deleted.

Requesting deletion of kept photos and videos

If, after deleting your account with “Keep photos and videos for your dive buddies”, you want the kept photos and videos deleted, enter the email address registered to your account on the Delete photos and videos you left after deleting your account page. If that address belongs to an account that kept its photos and videos, we send a verification code to it (valid for 10 minutes). When you enter the code, all kept photos and videos (including derived files and tags) are deleted, along with the hash of your email address and the block settings of users who blocked you. You cannot delete only some of them.

If you cannot use that page (for example, if you signed in with Apple and chose to hide your email address), please email support@diverie.com with details such as the name and dates of the tours you posted the photos and videos to. We will explain how to verify your identity.

Data kept as data of the Service

Observation records: records of when, where, and in what conditions which marine life was seen (the date of the dive, the dive site and dive points, weather, air temperature, water temperature, visibility, the dive type, and the species of marine life), created from the marine life tags on photos and videos (including private ones) and from the marine life recorded in dive records: kept without an expiry date, even after the photos, videos, account, or dive records are deleted, in a form that does not include information identifying the person who took or recorded them (including the account’s internal ID number and the identifiers of photos and videos). While the original dive record exists, an observation record is linked to that dive record, and the link is removed when the dive record is deleted. However, if the record of that marine life disappears within 24 hours of that marine life first being recorded for that dive (for example, the tag is removed, or the photo, video, or dive record is deleted), it is treated as a mistake and is not kept.

Data kept as records of the Operator’s handling

Records of photos and videos you reported (including the reason and any description you entered when reporting): kept as records of how reports were handled, with the reporter identified only by your account’s internal ID number (separated from your email address and profile), without an expiry date until the reported photo or video is deleted.

Data kept in third-party services

Purchase records: records of paid plan (Plus) purchases remain with the App Store (Apple) or Google Play (Google), and with RevenueCat, which the Operator uses to manage purchases. Their retention periods are determined by each provider.
Push notification delivery: push notifications are delivered to your device through a delivery service (Expo) via Apple Push Notification service or Firebase Cloud Messaging. The text of each notification sent (such as the nickname of the user who caused the event and the name of the tour) and the identifier of the destination device pass through these providers. Their retention periods are determined by each provider.
Usage analytics: records of your actions in the App (such as opening the App or saving a log), along with the App version and OS type, are sent to an analytics service (PostHog). The only information sent to identify you is an identifier derived from your internal ID number, without your email address or display name. This data is kept for up to 7 years.
Report notifications: when a photo or video is reported, a notification including the display names of the reporter and the poster is sent to the Operator’s work communication tool (Slack). These notifications are kept without an expiry date.
Inquiry notifications: when an inquiry arrives, a notification containing the inquiry type, the display name of the user who sent it, whether the user has a paid plan, and the OS type and version is sent to the Operator’s work communication tool (Slack); it does not include the inquiry body, photos, or location information. These notifications are kept without an expiry date.
AI assistance with responding to inquiries: if a user has consented to the use of AI, the content of inquiries and related information are sent to Anthropic (Claude). Under Anthropic’s terms, the content sent is deleted within about 30 days of sending (it is not used to train AI).
Verification code emails: when a verification code is sent from the deletion request page for kept photos and videos, an email is sent to the entered address through Amazon SES of Amazon Web Services. The sending records are kept according to that company’s terms.
Deletion request emails: if you request account deletion by email, that email remains in the Operator’s mailbox (Gmail) as a record of the request. It is kept without an expiry date.

Data kept temporarily

Server operation records (logs) and files whose upload was in progress: automatically erased within about 30 days of deletion.

About backups

We do not currently keep database backups (if we keep them in the future, data in backups will be erased within 30 days at most).

4. Cancelling a Paid Plan (Plus)

Deleting your account does not automatically cancel a paid plan (Plus) subscription. Please cancel it separately from Subscriptions in the App Store or from Subscriptions in Google Play. Until you cancel, the store will continue to renew and charge for it.

5. Contact

For inquiries about account deletion, please contact support@diverie.com.